Our Policies

Complaints & Electronic Complaint Book

We understand problems and issues can occur, in the first instance we would appreciate you contacting us to attempt to resolve any issue there may be.

Alternatively you may use the Portuguese Government Electronic Complaints Book and follow the links to make your complaint. Click the logo below to go to that page. (“Livro de Reclamações Electrónico”) was created by Decree-Law 74/2017, of June 21st and regulated by Regulation 201-A/2017, of June 30th.

 
DECLARATION AND CONSENT TO PRIVACY POLICY
By accepting this Privacy Policy, you are authorizing that `Liedewijde Gerdina Schieving ́, in individual
name number 252971124, with headquarters in the place of Fontainha, and with the commercial name

́Agro-turismo Quinta da Fonte ́, with registration number in Turismo de Portugal RNET 4970 agro-
tourism 01/2011, treat your personal data present in your registration form, of which you confirm that you

are the holder, as well as the data relating to your commercial and contractual relationship, and
respective management, under the terms of this Privacy Policy.
It further declares:

1. be aware and fully informed that the processing of your personal data includes all operations carried
out on the data transmitted by you, by automated means or not, for the purposes of:
improve the functioning and functionalities of the Quinta da Fonte Agro-tourism website (including in
cases where your data will be aggregated and treated in a statistical way, without being identifiable by
any third parties to whom they are provided);
improve and personalize the services provided to you;
contact you via emails, written messages or by phone to – send information or updates about your
transactions and orders, as well as information about new products or services;
interact with you on social media platforms;
2. accept and consent to the free use and reproduction, by Liedewijde Gerdina Schieving (Agro-tourism
Quinta da Fonte), of its publicly available content and / or published on social media platforms in which
the hashtag has been explicitly and specifically referred to ”Agro_turismo_ quinta_da_fonte, our products
or services;
3. acknowledge that, under the terms of the applicable legislation, it may oppose, limit, correct or request
the deletion in relation to the processing of your data for one or some of the purposes described above,
by sending a request to the following email: quintadafonte.nl@gmail.com, as well as having the right to
lodge a complaint with the competent authorities;
4. provide this consent freely and voluntarily and be 18 years of age or older.
PRIVACY POLICY
At Quinta da Fonte Agro-tourism, we consider your privacy a serious matter. We are committed to
maximizing your experience with our website and social media platforms, in a safe environment.
It is our policy to treat your personal data with discretion and to protect it. This Privacy Policy explains
how we collect, protect, use and share information about you, online and offline, hoping to bring you
increased confidence in Quinta da Fonte Agro-tourism and improve your experience with us.
Please note that this Privacy Policy applies to information collected by Agro-turismo Quinta da Fonte
only and does not extend to information that you may have submitted on other websites or managed
social platforms for other entities or organizations to which we may refer . This privacy policy covers this
website only. Please read the following terms carefully.

1. Your data
Agro-turismo Quinta da Fonte undertakes to process your personal data in accordance with European
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the
protection of individuals with regard to it concerns the processing of personal data and the free
movement of such data and which repeals Directive 95/46 / EC (General Data Protection Regulation).
This site does not collect personal information about you, unless you voluntarily provide it to us. This
means that we will not know your name, your email address or any other personal information just
because you have browsed this site.

We only collect your data when you fill out an online quote or contact request form. You may be asked to
enter your name, telephone contact, email address and other relevant information.
Please note that by providing us with personal information about yourself under the terms described in
this privacy policy, you are giving us your consent for us to use it for the purposes mentioned here.

2. Use of your data
Any of the data you provide can be used in the following ways:
personalize your experience with us
improve our website in the services and resources available
improve our customer service in general
contact you
manage a contest, promotion, survey or other resource
Your data, whether public or private, will not be sold, exchanged, transferred or given to any other
company outside Agro-turismo Quinta da Fonte, for any reason, without your consent.
We may use and provide aggregated information and statistics to third parties to monitor the use of our
website, for the purpose of helping us to develop it and our services. The data used should not include
information that can be used to identify any individual.
The contact details you provide can be used to send information and updates related to your orders, in
addition to receiving occasional updates from Agro-Turismo Quinta da Fonte and information about
related products or services.
We may contact you by email or phone to ask for your comments on our products and services.
Note: If, at any time, you wish to unsubscribe from future emails, we will include detailed instructions for
unsubscribing at the bottom of each email.
Agro-turismo Quinta da Fonte stores the data of its users on its servers located in Portugal. These
servers are protected and maintained in accordance with the highest security standards and in order to
respect applicable privacy laws.
3. Protection of your information
We follow industry standards to protect your details during transmission and, once received, we
implement several measures to maintain the security of the personal data you have transmitted to us.
HOWEVER, YOU SHOULD BE AWARE THAT NO METHOD OF TRANSMISSION OR ELECTRONIC
STORAGE IS 100% SAFE.
THEREFORE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE CANNOT BE RESPONSIBLE
FOR ANY CLAIMS. LOSSES AND DAMAGES, INCLUDING, WITHOUT LIMITATIONS, DIRECT,
INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES
INCURRED BY YOU OR ANY USER RELATED TO COMPUTER FRAUD, RISKS OR ANY OTHER
INFRINGEMENT OR ANY INFRINGEMENT OR ANY INFRINGEMENT OR ANY INFRINGEMENT OR
ANY BREACH OF ANY INFRINGEMENT OR ANY INFRINGEMENT. WITHOUT OUR EXPRESS
AUTHORIZATION.
4. Cookies
A cookie is a small text file that, although it does not collect personal information that allows the user to
be identified, it stores general information about your navigation on your access device (mobile phone,
computer or other) that allows later faster use it is efficient.
A cookie, by itself, does not personally identify any user / visitor.
We may use technologies such as “cookies” to record session information, collect visits and access

details on our web pages that allow us to continue to improve our services and provide better and more
useful resources to users / visitors to our website.
Cookies are recommended and have specific functions in order to allow a better and more personalized
navigation.
The existence of cookies does not affect the functioning of your device and its operating system. In
addition to the information stored in the cookie, information is also stored in the “local storage” area of
your browser for the same purpose as cookies.
Cookies can be of several types: those that allow you to identify the user and improve the functioning of
the services on the websites; those that improve the performance of the site by analyzing how users use
it; those that allow the user to browse more individually and those that collect information from the user
about Internet browsing habits so that the advertising viewed by the user corresponds to their needs and
interests.
The main purpose of our cookies is to improve your browsing experience because, among other
purposes, it helps us remember your preferences. This information also allows us to improve our website
(for example, by facilitating statistical analysis of its use). In view of these purposes, your personally
identifiable information of a sensitive nature is not stored through cookies. The information contained in
our cookies is only used by us, except that relating to Google Analytics (managed by Google).
All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate
settings in the respective browser, so that the user can, at any time, partially or totally disable the
cookies used on our website.
If you select to disable cookies, you may not be able to access certain sections of our website, your
navigation will become less efficient, and you may no longer benefit from any of the features or services.
Note: this list may be updated due to new services and features on our website with the introduction of
new cookies.
5. How to ensure your safety
For your privacy, we advise you not to include personal data, namely sensitive, or confidential in the
emails you send to us. Please do not send us credit card numbers or any sensitive personal information
via email.
We do not knowingly collect personal information from minors. As a parent or legal guardian, do not
allow your children to send personal information without your permission.
WE ARE NOT RESPONSIBLE FOR IDENTIFICATION DATA OR OTHER INFORMATION YOU
CHOOSE TO SEND ON FORUMS AS AN COMMENTARY AREA OR ANY OTHER ACCESSIBLE
PUBLIC AREA THAT WE MANAGE OR MANAGE.
6. Disclosure of information to third parties
We do not sell, trade or transfer your personally identifiable information to third parties. This does not
include trusted third parties who help us manage our website, mobile applications, conducting our
business or providing services to our customers, as long as those parties agree to keep this information
confidential.
We may also disclose your information when we believe that the release is appropriate to comply with
the law, to enforce our website policies or to protect our rights, property or security.
However, non-personally identifiable visitor information may be provided to other parties for purposes of
marketing, advertising or other uses.
7. Third party calls
Please note that although you are on a website operated by us, you may also be referred to links to third
party websites. Occasionally, at our discretion, we may include or offer third party services on our
platforms.
These third party sites have separate and independent privacy policies. These policies are not managed
or controlled by us, so Agro-turismo Quinta da Fonte does not assume any responsibility for the content
and activities of these websites.

However, we try to protect the integrity of our website and our platforms and we appreciate that you
contact us if you want to give us your feedback on them. We also recommend that you carefully read the
terms and conditions and privacy policies of these linked websites before submitting any personal
information or data.
8. Your Consent
By using our website and platforms, you agree to our Privacy Policy.
9. Period of retention of your data
It is worth mentioning that the personal data you provide to us will be kept until you request it to be
removed.
10. Copyright
Videos, sounds, images and all information on this website cannot be copied, distributed, modified or
placed on digital platforms, without prior authorization from Agro-tourism Quinta da Fonte
11. Your rights
Since we want to ensure that you are aware of your rights and under applicable law, we want to inform
you that:
Your personal data belongs to you. As such, you have the right to access, rectify, limit, erase and
oppose their treatment as well as to obtain them from the Quinta da Fonte Agro-tourism
We will make every effort to ensure that your personal data is kept up to date and protected according to
the best standards practiced by the industry.
You have the right to file a complaint with the competent data protection authority. In Portugal, this
authority is the National Data Protection Commission (“CNPD”). More information about CNPD can be
obtained through the website www.cnpd.pt
To exercise your rights of access, rectification, deletion, blocking or opposition to the processing of
personal data that you provide, under the terms of Law No. 67/98, of 26 October, you must send a
request for this purpose, through the following address email: quintadafonte.nl@gmail.com
12. Applicable law
These Terms of Use and Use are governed and prepared in accordance with the legislation in force. Any
conflict or divergence in their interpretation will be submitted to the competent Court.
13. Changes to our Privacy Policy
We reserve the right to update this Privacy Policy periodically. We will note any changes to it on our
website as well as through a communication to the indicated means of contact. The continued use of our
website, applications, services and resources offered after such communication will have your
agreement with such changes.
The current version was published on March 31, 2021.
14. Contact us
In case of doubt about this Privacy Policy or if you intend to exercise any of your rights mentioned above,
please contact us through:
Mobile: 933011017
Email: quintadafonte.nl@gmail.com
15. In the event of disputes – Consumer Information
Agro-turismo Quinta da Fonte (business name)
Individual company on behalf of:
Liedewijde Gerdina Schieving, NIF 252971124. Turismo de Portugal RNET 4970 agro-tourism 01/2011

Address / headquarters: Fontainha – 3260-328 Figueiró dos Vinhos
In the event of a consumer dispute, the consumer may have recourse to the following alternative dispute
resolution entity:
CNIACC – National Center for Consumer Conflict Information and Arbitration
Phone: 213 847 484
Email: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc

(under article 18 of Law no. 144/2015, of 8 September)

RAL: Alternative Dispute Resolution (ADR) | Electronic Complaints Book (LRE) | Consumer notice

In accordance with Law No. 1444/2015, of 8 September 2015, we disclose all Entities for Alternative
Dispute Resolution that can be contacted in case of conflict, when purchasing a product or service
referenced on this website.
It should be noted that when necessary, this solution compared to the judicial route is usually faster, less
protocol and less expensive.
Thus, if you are dissatisfied and intend to expose your situation, you can do so by contacting an
Alternative Dispute Resolution Entity.

Alternative Resolution Entities in case of Disputes:
National Center for Consumer Conflict Information and Arbitration (CNIACC)
Email: geral@cniacc.pt
Web: https://www.cniacc.pt
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Generic competence
Email: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org
More information at – Consumer Portal – www.consumidor.pt
Algarve Consumer Conflict Information, Measurement and Arbitration Center
Geographic area covered – contracts concluded in the District of Faro
E-mail: support@consumidoronline.pt
Web: http://www.consumidoronline.pt/
Consumer Disputes Arbitration Center of the District of Coimbra
Geographic area covered – contracts signed in the municipalities of: Arganil, Cantanhede, Coimbra,
Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do
Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Email: geral@centrodearbitragemdecoimbra.com

Web: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Geographic coverage area – contracts concluded in the Metropolitan Area of Lisbon: Lisbon, Alcochete,
Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras,
Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt
Porto Consumer and Arbitration Information Center Geographic coverage area – contracts concluded in
the Porto Metropolitan Area: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis,
Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Cambra
Valley, Valongo, Vila do Conde and Vila Nova de Gaia.
Email: cicap@mail.telepac.pt
Web: http://www.cicap.pt
CIAB – Center for Information, Arbitration and Consumer Conflicts
Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço,
Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença,
Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt
Madeira Consumer Conflict Arbitration Center
Email: centroarbitragem.sras@gov-madeira.pt
Web: http://www.srrh.gov-madeira.pt

Electronic Complaints Book (LRE)
In accordance with Law No. 74/2017, Article 5-B, in which suppliers of goods and service providers must
disclose access to the Digital Platform on their Internet sites, in a visible and prominently displayed
place. , we inform that access to the Electronic Complaints Book must be made through the link:
www.livroreclamacoes.pt
Holder
It is stated that for legal purposes the owner of this website is:
Liedewijde Gerdina Schieving
Agro-turismo Quinta da Fonte
Fontainha
3260-328 Figueiró dos Vinhos

Registration: Turismo de Portugal RNET 4970 agro-tourism 01/2011
Email: quintadafonte.nl@gmail.com
Phone: +351 933011017
Website: www.quintadafonte.nl

https://www.livroreclamacoes.pt/inicio